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Past-Due in 2021: New Expectations in Collections
Thursday, May 27, 2021, 2:00 PM - 3:00 PM EDT
Category: Events

In 2020, COVID-19 turned millions of Canadians financial situation upside down. The need for a digital transformation to assist past-due customers in several industries, including telecommunications, is more significant than ever.

This webinar will present the 2021 results of a nationwide research study completed by Lexop highlighting repayment preferences in the telecom industry, amongst others, and compare the differences to our 2020 research. Lexop will use the results to show how you can re-evaluate collection strategies to empathize and help past-due customers in the recovery process.

Registration is free for TRMA Canada members.