Upcoming Events
Virtual Events
Protecting Canadians from Phone Scams:
October 23, 2025 1 pm EST
How Telcos Can Lead the Fight Against Social Engineering
Across Canada, the rise of social engineering and phone-based scams has reached unprecedented levels. Fraudsters are increasingly impersonating trusted entities—such as phone service providers and bank representatives—to exploit consumers, leading to a surge in account takeovers, identity theft, and financial losses. Beyond traditional voice scams, newer forms of deception, such as romance, investment, and crypto scams, are also proliferating, eroding public trust in essential services.
This webinar will explore how these evolving threats impact Canadian telecommunications providers and the broader ecosystem of banks, fintechs, and service companies. In particular, it will highlight how telcos can play a pivotal role in combatting fraud through cross-industry collaboration—such as sharing risk signals and behavioral insights with financial institutions—to create a safer environment for consumers.
September 23, 2025 2 pm (EST)
Delinquency is rising. Traditional approaches aren’t cutting through. To meet this moment, collections leaders need strategies rooted in how people actually make decisions under stress. That’s where behavioral science comes in.
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In this webinar, our senior behavioral scientists will unpack the critical role of behavioral science in modern collections. You’ll learn how understanding cognitive biases, emotional triggers, and decision fatigue can turn intention into action—and support customers in resolving their debt more effectively.
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Discover the game-changing impact of behavioral science on collections strategies. In this session we’ll explore:
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Demystifying the discipline: Uncover the essence of behavioral science and its practical applications for engaging and supporting past-due customers.
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Bosting recovery rates: Advanced strategies for integrating behavioral insights to optimize your entire collections process and boost recovery rates.
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Future-proofing strategy: Learn why behavioral science is indispensable to safeguard collections against market shifts and changing regulations.
The Behavioral Science Edge in Collections
Do you have a unique solution to a current business challenge facing the telecommunications industry?
We are currently booking our 2026 virtual events calendar and are accepting webinar proposals.
Don't miss your opportunity to share your expertise and present to an audience of industry professionals.