Chantale Soueti is a Senior Manager in Credit & Collections with deep expertise in collections policy, process optimization, and early-stage delinquency management. She specializes in designing and operationalizing treatment frameworks, entry criteria, and operating models that strengthen customer engagement, improve payment behaviour, and deliver sustainable net bad debt outcomes.

With a strategic and data-driven approach, Chantale is recognized for translating complex policy decisions and performance data into practical, executive-ready insights that support business growth and risk mitigation. Her work focuses on building scalable, customer-centric collections strategies that balance operational efficiency with positive customer outcomes, helping organizations strengthen portfolio performance while adapting to evolving market conditions.