Raphael Karamichailidis is a telecommunications and client success leader with deep experience spanning both the service provider and solutions side of the industry. He previously held roles on the telco side, where he developed strong expertise in credit, collections, and customer lifecycle management, bringing a practical, operational perspective to risk strategy.

Raphael is a past President of TRMA Canada, where he played a key role in strengthening industry collaboration, advancing knowledge sharing, and helping shape the association’s strategic direction. His leadership has contributed to building a more connected and forward-looking telecommunications risk community.

Currently focused on client success, Raphael is known for his ability to translate industry challenges into innovative, data-driven solutions that enhance customer experience while driving performance. He remains actively engaged in the evolution of collections and risk management, particularly in the application of emerging technologies and AI.